Front Office Guest Service Agent - Luxury Hotel in Seminyak

Join Primera Hotel Seminyak, a premier luxury destination in the heart of Bali, as a Front Office Guest Service Agent. This is your opportunity to deliver world-class hospitality in one of Indonesia’s most vibrant tourist hubs. As the first point of contact for our guests, you’ll ensure their stay is seamless and memorable. Located in the bustling Seminyak area, our hotel offers breathtaking views and a serene atmosphere, making it the perfect setting for your professional growth.

In this role, you’ll manage guest check-ins and check-outs, handle reservations, and provide exceptional customer service. You’ll work closely with our team to ensure every guest feels valued and cared for. With your dedication and passion for hospitality, you’ll help make our guests’ experiences unforgettable.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs efficiently using our Property Management System (PMS).
• Handle and confirm guest reservations, ensuring accurate records are maintained.
• Provide exceptional customer service to guests, addressing their needs and concerns promptly.
• Assist with room assignments and ensure guest satisfaction throughout their stay.
• Coordinate with housekeeping and other departments to maintain high standards of cleanliness and service.
• Handle guest complaints professionally and work towards resolutions.
• Stay updated with hotel policies and procedures to ensure compliance and consistency.
• Contribute to a positive work environment by promoting teamwork and collaboration.

🎓 Kualifikasi & Syarat

• At least 1-2 years of experience in a front office or guest service role in the hospitality industry.
• Proficient in using Property Management Systems (PMS) such as Opera, Siteminder, or similar.
• Excellent communication and interpersonal skills to handle diverse guest needs.
• Strong organizational skills to manage multiple tasks and deadlines.
• Fluent in English and Bahasa Indonesia, with the ability to communicate effectively in both languages.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Basic understanding of hotel operations and customer service best practices.
• Willingness to learn and grow within the hospitality industry.

🛠️ Keahlian

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